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Planet Nissan


5850 Centennial Center Blvd, Las Vegas, NV 89149 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (0) No (1)
Service Rating
Recommend:
Yes (0) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Unprofessional
Written by jaque21 on 04/11/2018
on 04/10 l started talking to Davit Hambardzumyan sales person to get a lease. Bottom line, he sent the prices for a car, we closed the numbers by email because lm in CT moving to NV. Before sending him my credit info l sent an email confirming how much my monthly payment would be and he agreed with all the amounts. Once l sent him my social, he came back to me saying #1 he actually didnt have the car l wanted and #2 he could sell me the regular version of the car l wanted for $44.00 extra on my monthly payment. When l asked him why would l accept a car that actually didnt have a navigation paying 189.00 when he first offered the same car for $145.00 he said that the $145.00 didnt include the "documentation fee off $499.00". l clearly sent an email confirming all fess and costs and he NEVER mentioned that fee. He ran my credit score without having the car and tried to push me a cheaper car for way more of what we agreed for the better car. l would never recommend this place to anyone. I'm moving to NV and was trying to make sure l would have a car before getting there. l literally wasted my time and added a stressful situation when l already have tons with my move. l'm really disappointed with the services from this dealer and l think they tried to push me a deal by running my credit score before checking if they had the car and by hiding fees. DO NOT waste your time at Planet Nissan. Now l have no car and a hurt credit score.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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planetnissan on 04/29/2018
Dealer Response
We are truly sorry to hear of your recent experience. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention. We would appreciate the opportunity to further discuss your situation, please reach out at your convenience. Sincerely, Planet Nissan Team
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