Team Ford Las Vegas
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Dealership Service Review
service Rating
Susan
Written byon 09/06/2019
Had a horrible first experience until Craig Allen, Service Manager stepped in and helped correct the unprofessional treatment and the delay in communicating to me what the problem was with my car. Took 4 days to be told what the 2 diagnostic results were. Craig provided 3 free oil changes and to install the coolant fan (that I had already purchased) for no additional cost. He was very responsive & returned my calls timely.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes