Jim Marsh Kia

Bought a certified OptimaLX. Got a decent deal, but they failed to tell us it would take 2-3 days to get the car serviced and ready to take home. Caused me to rent a car for those days. Also, sales person swore she told us it would take 2-3 days. She did not. Asked for help from a manager who just sent me back to the sales person. Car wasn't ready on Day 3. No one provided an update. Had to call multiple times and speak with multiple people. Spoke with Sales Manager who was extremely rude and instead of apologizing for the delay proceeded to tell me that he sells 160 cars a week, so I should expect delays. Car was ready on Day 4, went to pick up and they brought us the wrong car then couldn't find my car for 45 minutes. Everyone there tells a different story when you talk to them. They are defensive and rude.