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Chapman Las Vegas Chrysler Dodge Jeep Ram


3470 Boulder Hwy, Las Vegas, NV 89121 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Just avoid
Written by carmellahouse on 07/23/2016

DO NOT GO HERE! We came to Chapman after my boyfriend's car was totaled in an accident that was not his fault. We knew exactly what we wanted, what we could afford, etc. We have good credit and money in the bank; probably the easiest sale they could have made. It has been nothing but lies since. They had to get the Grand Cherokee we wanted shipped from Tempe, Arizona; we should have just driven there ourselves and purchased it, but we started the deal with Chapman, so wanted to honor their effort thus far--big mistake. Once you sign, they stop caring/trying/working. We signed the papers on a Monday, and were told the car would be there Thursday. Tuesday, they told us it wouldn't be there until Saturday. They still wrote the temp plate to expire one month from the date we signed, so we already lost a week. (Oh, and they also came back three days later and said we had to come back and sign more paperwork. In doing so, the finance guy was [non-permissible content removed]--unprofessional, interrupting me, and not even being willing to answer a perfectly reasonable question re the financing process). After having the car a week and a half, we started inquiring about when we would get the green slip so we could register it, as we were going out of town two days before it expired. They changed their story multiple times over several days, but ultimately, said it would be sent through the mail. Fast forward to being out of town and still not having the slip. Kept calling and asking; we were given more excuses, and told that "any cop will understand" if we are stopped. Started getting parking tickets for having expired registration; kept calling, and no action. Was forwarded to Richard, who promised a call back; has not happened. Tried to get a temporary movement permit from NV DMV, but can't do that without the car being registered initially. So now, we have a $50K+ vehicle for which we are paying, and we cannot drive. We will be taking Chapman to small claims court.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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