Chapman Las Vegas Chrysler Dodge Jeep Ram

The customer service and competence of this dealership is absolutely unacceptable. Purchased a new vehicle on 5/10/14 and traded in my existing vehicle. First issue: Dealership gave me two days to register my car because they did not provide the green slip for over 3 1/2 weeks. No one even called to tell me it was ready. I had to call to inquire on the status. Second issue: Dealer did not pay off my trade within 30 days. The bank who owned traded vehicle was constantly pressuring me about late payments, when I explained I traded the vehicle in over a month prior. I came to find out that the trade had not been paid off more than a month after the transaction was complete. When calling and emailing the dealer to find out what was going on, no one bothered to return my calls or emails. After several unreturned phone calls/emails over the course of a week, I had to physically drive to the dealership just to get someone to talk to me. The initial finance person that I spoke with was rude and uninformed. Finance director explained that the bank who owned the trade was charging an additional fee to trade the vehicle in early, so the dealership was going to "flat cancel" the contract for the financing on the new vehicle, and finance the new vehicle through the same bank who owned the trade-in, so this trade-in or disposition fee could be avoided. I agreed. After the deal was done, I had to make another payment on the trade-in vehicle that hadn't been in my posession for over a month. Was assured that the issue would be resolved within a week. This took place the week of June 16th, 2014, more than a full month after I purchased the vehicle. After not hearing from anyone from the dealership for over 3 weeks even though the finance director assured me it would be resolved at the latest by the end of the following week, I contacted the dealer on July 9th to see what was going on. Once again, no communication from the dealer after repeated phone calls and emails. I ended up emailing the GM who responded the following day indicating that the finance director had left, which is why I didn't hear from anyone. The dealer failed to contact me after that employee left, leaving me in the dark for 3 weeks what was going on with my transaction. Over this time period, I now had two banks now demanding payments; one for the traded-in vehicle which I did not have in my posession for 2 months, and 1 for the new vehicle for which the contract was supposed to be cancelled. The GM assured me someone would contact me on the day he responded to me. Following the precedent already set, of course no one contacted me that day. I then sent repeated emails to the GM, with no response. After numerous additional unreturned phone calls and emails, I contacted my sales associate to see if he could help. I was told that the issue would be resolved by the end of month, and that I'd have to come in and sign paperwork again for a new loan on the newly financed vehicle. I agreed. I signed the paperwork the week of July 14th, so I now had two active loans for the same vehicle, and an active loan for the trade-in that had still not been paid off. It took until July 28th (2 days before I would have had two 30 days past due reported to the credit bureaus for non-payment for the trade-in and the contract that was supposed to be cancelled) for this situation to be resolved so that the trade was paid off and the original contract was cancelled. This is by far and away the worst experience I've had with a dealership and would recommend avoid doing business with this dealer at all costs. What's more insulting is that I am a return customer, and they couldn't have cared less about the situation. I've been caused so much stress over the past 3 months, being caught in the middle of a situation I had no control over, having to chase down a dealer to do their job and field calls from creditors demanding payment because of dealer incompetence. Shame on you.