Centennial Toyota
Dealership Sales Review
We got a 2015 toyota camry and we quickly realized the a/c wasnt working. We live in las vegas so we dont want to have a car with a/c issues so we asked if we could have another car because of that issue without us loosing money. Immediately they said yes no problem and sat us down with someone. Feeling it was too good to be true, as soon as we sat down I asked again we would only do this if there was no money lost. They said we could even get another car and would only pay the difference if it was more expensive so I asked again a 3rd time saying it sounded too good to be true and he assured me it was ok. We picked another car that was a tiny bit cheaper and when we got the break down of the monthly payments we were told something way higher than what we were going to pay for the camry, so when we asked why the manager came by and explained that we would lose the 10k down payment we made on the camry. i got upset and said thats not what we were told and that we just wasted our time (we were there from 530 till 9:15pm) and the manager Randy I believe said "no YOU are wasting our time now" I just answered we wouldnt have stayed if we wouldn't have been lied to 3 times! Randy the manager I believe was extremely rude and has horrible customer service. Dont buy a car here unless you are okay with being lied to and being told you are wasting their time because you are not agreeing to their terms..in our case losing 10k in a car that we didnt even have for 1 month.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes