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AutoNation USA Henderson


380 N Gibson Rd, Henderson, NV 89014 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (14) No (2)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
Ask to see and check car keys
Written by nothappy on 09/12/2019

Honestly, I would not recommend buying a car from there. I thought that this was going to be quick deal, but I was wrong. I don't still understand why I had to sit around for 3 hours after already getting the financing completed through the credit union. Then to find out that the key for the car was broken, and did not have the internal key inside the key fob. Having to pretty much give back the car before anything was somewhat resolved. When I finally get the 2nd key fob, I'm told to drive to Friendly Ford, which is across town from where I live, to have them program the 2nd key fob. I take the car today to Ford Country only to find out that the internal key that was on the key ring, is in fact not even for my car. So now, I have 2 working key fobs and no internal key. And oh by the way, Ford does not re-key any keys unless they show that I am the registered owner of the car. I did finally get the slip that let's me register the car today. No phone call to let me know anything. I do not understand how a dealership would not check to make sure that the key or keys that have internal fob key or not is for the car they are selling. There's something not right with this whole situation. I sent this on September 5th and have made attempts to call and have been hung up now and still no response as of September 12th GO BUY SOMEWHERE ELSE

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Patience Keen on 09/19/2019
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation USA Henderson take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (855) 534-1370. We hope to hear from you.
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