Michael Hohl Subaru

First off, when you first walk up to the front of the building, the salesmen are always sitting outside in a group at the table, like a bunch of [non-permissible content removed], waiting to prey on their next victim and immediately cutting off their conversation to simultaneously stare at you in an unwelcoming way while you approach and make your way to the door (suggestion to the manager, "smiles are good").. Next, years after purchasing my Subaru, and being close to paying it off with a great interest rate after refinancing, I receive a call from a marketing company that Subaru uses to secure business, advising me that Michael Hohl Subaru would like to buy my Subaru back from me, and provided me with the phone number to Michael Hohl. This was of interest to me, as I had recently gotten a large dog, and opened a yard-cleaning business, and planned to upgrade to a truck in the near future. I called Michael Hohl and right from the bat it was a terrible experience... The receptionist answered and had no idea what I was talking about when I explained to her why I was calling. She asked me who I wanted to talk to and I replied "I'm not sure, I guess a manager.." she then replied "Well let me put you through to one of the salesmen".. when the salesman answered, I explained to him what I was calling about, and he condescendingly advised me that "Before we even talk about buying it back, we're going to need you to bring it in so we can do a thorough inspection"..... living over the mountain pass in Lake Tahoe, I said to him "Well before I drive all the way down there, can you please take down the vehicle type that I am looking for and get back to me to let me know if you even have anything I'm interested in?".. he agreed and told me he would get back to me the following day... No response... I called and left a voicemail for the manager to please call me so that I could discuss my frustrations with him, which I feel are completely valid, being in management myself, and having worked in the customer service industry for 10+ years. He never called me back... Maybe it's time for Michael Hohl to start looking in to new management and a new sales team. If you can't even call a customer back, and you handle situations by avoiding people and blowing them off, you don't deserve anyone' business.. though I'm sure you'll keep getting business anyways since your the only Subaru dealership close to the mountains, and that is quite possibly why your staff doesn't care. Figured people should still know how this place operates.... Will never go back and will recommend against it to anyone that I know or meet.