Village Pointe Toyota
Dealership Sales Review
This is the 1st out of 7 times that I've went in to buy a car at a dealer and didn't come out with one (over last 17 years). I went in there and had done my homework (KBB, Edmunds) for a 2012 Corolla. The salesman (Jay) was very nice and helpful. We picked one to start "negotiating" on, and the salesman then turns it over to a manager. Lucky for him I don't remember his name, so he's spared being revealed. In an email before I came, I was told I would basically get the KBB trade-in value, as it was the standard. That was $3444. The manager starts the discussion by saying they looked at my trade, and they'd give me $1000. I was surprised and said that this wasn't going to go well because I didn't have to expect to negotiate my trade value to that degree. With that $2500 difference before we even started talking final price, that's too far to make up. It took me 30 minutes to get him (with him staring at the KBB screen saying $3444!) to come up to $3000 on just my trade. Then it didn't get any better. They're starting price was $700 over book retail value. The negotiating consisted of him coming down to just OVER the retail book value, and taking off my undervalued trade of $3000. And he kept saying he doesn't even know if he would do THAT deal. He said that he'd have 10 customers to buy it at that price if I wouldn't, so he didn't need to go any lower. And he never did. I told him I needed to feel like I was getting a good deal, but he was selling me at over retail and under trade value so I just couldn't. I showed him that the price I was asking for was just below (by $600) the book retail price minus my trade value, and that was not an unreasonable price. His response? "Well best of luck to you...maybe if you can walk out of here and come to your senses, and suck up your pride, then we can do a deal later". WHAT?!? Wow...I was shocked and I stood up and left...beware. By the way...went down the street to Honda of Omaha and was in and out in less than 2 hours with a Honda Civic. Gave me full trade value right away without even a flinch, and came down enough to make me feel like I got a deal ($500 lower than book retail minus full trade value, which was $1700 lower than their asking price minus full trade value). Plus, Honda had a $99 doc fee vs. Toyota's $400.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable