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O'daniel Honda


123 Beverly Dr, Omaha, NE 68114 (map)
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Dealership Sales Review

2 out of 5 starssales Rating
Buyer Beware
Written by mellottc on 06/25/2014

I purchased a 1 owner Honda CRV with the help of RJ. The day I picked up the vehicle it was raining. As I was finishing paperwork RJ took the car out to get everything moved for me. When I was done RJ and I were in the car working on Setting up my phone. As we were doing this some additional customers came in for RJ. I let him know we could work on the phone later and let him leave. As I was beginning to leave the parking lot I noticed there was only one key fob(I had not seen the keys or been told there was only one FOB at this point). I stopped and talked to RJ about it he looked for the key which was not there and told me he would check with the person who took the trade. The next day RJ called and said that the key was received and put on the desk of the person who took the trade but it was never inventoried and no one knows where it is but they would keep looking for it. After three days of looking I asked RJ what would they do if they can't find it. He told me he spoke with Jeremy(a sales manager) and that since I bought it "as is" they would do nothing. I asked RJ to have Jeremy call me and he never did. I sent an email to Matt detailing the issue and letting him know I could not recommend the dealership with this outstanding issue. After almost a week I followed up with Matt to see where the were. He said the three of them have been looking and have been unable to locate it. He continued to state they make every effort to deliver used cars with two keys even if one is only a valet (which I did receive). He said if they found it they would get to me. I responded to ask if he was telling me too bad on not getting a key their team lost and I received no response. This is the first time I have purchased from O'Daniel but it was the fourth time I had been in the dealership with mixed feelings. The feeling I have for o'Daniel is that they sold me a car but they are willing to never sell me a car again all over a $125 key. I will say if you purchase from them make sure you detail everything. Once the ink is dry they are not likely to be accommodating.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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