Edwards Chrysler Dodge Jeep Ram Village Pointe

My husband and I have prepaid oil changes and tire rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1pm but he would leave the keys at the receptionist desk because I couldn't pick it up before then. When I came into the office about 3:30pm, the receptionist was extremely unwelcoming from the moment I walked in. I told her I was in to pick up my keys and she was just very blunt and persistent about how much she couldn't help me and there was nothing they could do to give me my keys since they did not leave them at the front with her. Apparently, they have no key or way to get into the service department since it was closed and locked. As a customer service worker myself, dressed in customer service attire, I found it extremely upsetting that she couldn't be more considerate and maybe have said "I'm so sorry for the mix up but the keys were not left with me, let me see if I could get someone to get a hold of Warren" or basically any other way of showing empathy for someone who was just about to be without a car for a long weekend. She did not once try to reach out to someone else for help. Upset and with my kids waiting in another vehicle, I told my husband everything she was telling me. He used to work as a technician for a dealership, so he was immediately annoyed and knew she was just being rude and unhelpful. Somehow a miracle happened, and the door got unlocked and they were able to give us the keys! I feel if she would have just tried to be a little more helpful, she would have saved a lot of frustration. I was not rude to her once so there was really no exception for her to be so unhelpful and rude. When I was calling my husband in front of her, I told him "she's just going to tell you the same thing she's telling me," She sat there shaking her head up and down basically saying "yup!!". Luckily, the sales manager helped us to get our keys. I will say we are never coming back here for servicing. To top it ALL off, when I drove off, my car air vents started blowing out smoke from and it smelled like fumes. When I parked, I popped the hood and found a dirty rag and everything was messy with fluids spilled all over. Overall, we are completely dissatisfied with all areas of service from this dealership. Only somewhat helpful person was the sales manager. Good looking out on your end! Hopefully they provide some extra training for those who clearly need it and live up to their standards as it states on their homepage, "a community-minded business that believes in going the extra mile for customers, you can count on our nearby auto repair shop to be here for you down the road."