Suntrup Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Mostly good, they missed one thing
Written byon 03/03/2018
I received a recall notice for my airbag and made the appointment to get it replaced. I also went ahead and scheduled an oil change and other minor regular maintenance as long as I was going in. After a two hour wait I was informed that they did not have the airbag, but all the other work was completed. I do not know what went wrong there, but having to come back nearly a month later was not anticipated nor appreciated. In the end the car is fixed up and running well. Nuisances happen. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes