Napleton's Mid Rivers Kia

Went to this location because of previous good purchase experience when it was Zeiser. It's now Napleton. Big difference. This time, we (2 buyers/owners/borrowers) bought a 2015 Kia (used) in 2015. Received only one key and no owners manual after closing. New key can ONLY be obtained from the dealer (not from a locksmith) at an immediate cost of several hundred dollars "GOTCHA!" Guess we figured a Kia dealership would take better care of a Kia customer buying a late model year Kia. (Wife complained; got no response). Also, while waiting for sales figures, we were repeatedly asked to sign closing disclosures (we refused), but apparently this is business as usual, too. BBB complaint filed on missing items.