Napleton's Mid Rivers Kia
Dealership Sales Review
This dealership deserves 0 stars. I’ve had nothing but issues with my paperwork, vehicle, and all around experience. The dealership put the wrong name, address, and lien holder on my title then made it impossible to get it revised. In the time I had attempted to get this issue handled, I accumulated fees and tickets for expired temp tags. The dealership refused to pay any of it, trying to say this was my issue. I cannot revise a title, obviously. This has been an on going issue for months. Also had mechanical issues with the vehicle the day after I purchased it and had to fight tooth and nail to get it fixed. To top it off, the finance manager quit in the middle of trying to get my loan filled and I had to call every bank in my area to figure out who I needed to pay for my car loan. All the while, I’m trying to get ahold of my salesman, the general manager, and the dealership for assistance with no avail. Thanks Napleton for making my car buying experience absolutely awful, I love coming in 8+ times to try and fix your mistakes. Oh, and to the owner, maybe you should figure out why someone is requesting a check for late fees and tickets before you reject the request.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes