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Rob Sight Ford


13901 Washington St, Kansas City, MO 64145 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

4 out of 5 starssales Rating
Fair and Square
Written by mohusker on 01/08/2015

Our low-key salesman disclosed quickly that they had a no-haggle policy plus a $199 administration fee. Such fees create a negative customer impression...why not charge for utilities and rent as well? Admin is a cost of doing business. We researched similar vehicles on line and found this one to be as advertised, well-maintained, clean and sound. When we looked under the hood, we were surprised to see that it had not been detailed, because, we were told, that doing so would damage electronic components. Perhaps so, but that does not rule out some hand work and careful scrubbing. I can't imagine selling a vehicle that has a dirty engine bay. Our salesman spent a good deal of time trying to determine from the previous owner if the timing belt had been replaced...we appreciated his effort. The dealership should have performed this anyway as a part of scheduled maintenance. You wouldn't sell a car with past-due oil or bald tires. Our salesman followed up with answers to additional emaled questions from us, also appreciated. Price was fair, staff was courteous, F&I was quick and easy, but it still took four hours for a cash deal...but, we've bought a lot of cars over the years and that's no surprise. Reseach is the key to buying a dependable vehicle at a reasonable price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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