Skip to main content

Napleton Hyundai Hazelwood


649 Dunn Rd, Hazelwood, MO 63042 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Deceived
Written by tbj115 on 02/25/2019

The week of February 18th I visited this dealership twice - inquiring about two vehicles that were near my max price point. Both times I worked with Greg Patton. He seemed interested in my needs and my wants with my budget. Thursday, February 21st, I brought my family in to show them the car, it was a 2016 Santa Fe, with low miles, priced at $18,000. The family loved it. After that visit, I talked and texted(i still have all of the texts) with Greg regarding our desire to get this car, even though it was $500 over our max price point. At one point(at 5:38pm on the 21st), Greg said "just got done talking to the gm. He glanced at the two cars you're interested in and said we're close enough that we'll make it work, that it's worth coming in Saturday". Great news, right? WRONG!! Come Saturday morning, Greg isn't there(he was in Florida from what i was told) and we're dealing with Kati, whom, according to Greg "is up to speed with what your deal is". After going back and forth with, what i thought was "taken care of", we come to find out that the car which was listed at $18,000, is now $19,750 - due to the Napleton Experience cost, the certification cost and the documentation fee. Instead of meeting us halfway, these folks actually raised their asking price. Again, I have all the documentation to back this up. At this point, our two young kids, one of whom was missing out on her Girlscout Volunteer project(since the "quick transaction" is now over an hour long) - we said we're walking away from this deal. The gm or floor manager(bobby, i think?), came in and tried to justify the increase cost - which I responded is all "minutia since we relied and believed Greg was speaking from a place of knowledge and experience. I finally asked about the other vehicle, which was priced at $17,700, only $200 over our max price point. Was told they could not go any lower, and in fact, after all the certification and Napleton Experience, it would be into the high $18,000's. At this point, we were so discouraged, frustrated and disappointed, we left. Not only did we take away our daughters' volunteer opportunity with her Girlscout troop, but we were deceived and flat out lied to, and making this matter even more frustrating, leading up to our visit, we told our kids we're off to buy a new car. Even when I should Kati and Bobby(i think that was his name) the messages from their employee about the price, they still would not honor it. Also, during this visit, I texted Greg several times asking him "what the heck is going on with them raising the price"? No response from him. Please consider another dealership before buying from these folks - they are not honest nor do they honor what a current employee says regarding pricing of a vehicle. Lastly, at 5pm on the 23rd(only 6 hours after I left), their website changed the asking price from $18,000 to $17,500, which was the price I offered and was told they couldn't do. In my opinion, this dealership does not put the customer first, nor do they honor a offer(in text form) a deal that was agreed upon a day earlier.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
napleton_group on 02/27/2019
Dealer Response
It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (314) 817-9000 to speak to our manager directly.
Report