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Dean Team Hyundai


14754 Manchester Rd, Ballwin, MO 63011 (map)
Today closed
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Dealership Sales Review

2 out of 5 starssales Rating
Don't Buy At Deam Team Hyundai!
Written by blues30 on 06/04/2008

I love the Hyundai Sonata, I bought it used and it is my first Hyundai and so far I really like it. What I don't like is the "service" after the sale at Dean Team Hyundai. I have had the car over a month so far and Dean Team Hyundai has refused to detail the car properly after several attempts. It was a used car and it has stains on the back seat that I am aware may not be able to be gotten rid of. An effort has not been made to remove them. My sales man has made no follow up after the sale to make sure I am a happy customer. After 3 attempts to address this issue all I have received thus far is a 20 minute vacuum and dusting but no attempt to removed the stains in the back seat. If you want service after the sale do not buy from Dean Team Hyundai, or make sure any service you want done to your car be done before you sign the paperwork, which is the mistake I made. Dean Team will give you good service up to the sale, after that you are on your own. I am in the process of filing a complaint with the BBB and I am also writing a letter on complaint to Deam Team and to Hyundai. They also made me wait 2 days before getting all the paperwork filled out and some of it they had me fill out incorrectly and had to be corrected at the DMV.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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cyclone113 on 12/06/2010
I totally aggre with blues30. Yesterday i went to Dean Team which is on Manchester road near 141 to look at 2009 Hyundai Genesis, and i faced a very bad customer service i ever received, as soon as i entered in and asked i want to look and know about the Genesis car. There is no good responce from him and he just asked me go ahead and look the car, he didnt even assist me to the car or he didnt even try ti give me the over view of the new car, and he just left from there saying he got another Customer and after 15 minutes waiting he came to me and was asking are paying the instalments monthly or u want to pay down payment... This is ridiculas ...i didnt even look at the car and dont know about the car he is asking about the payment. And the catch here is when i asked about the Test Ride he said they are not allwing for any test rides ...he suggested that he would allow me only to ride around the building..... maan..i swear this Deam team shop is not at all good..no respect to the customers ..no only that guy whome i spoke with all other guys were the same no respect to the customers.... I will not recomment any one go or buy a car there. Very Bad ..Very Bad ... Very Bad Experience. And no got Dealers.
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