Dean Team Hyundai
Dealership Sales Review
I love the Hyundai Sonata, I bought it used and it is my first Hyundai and so far I really like it. What I don't like is the "service" after the sale at Dean Team Hyundai. I have had the car over a month so far and Dean Team Hyundai has refused to detail the car properly after several attempts. It was a used car and it has stains on the back seat that I am aware may not be able to be gotten rid of. An effort has not been made to remove them. My sales man has made no follow up after the sale to make sure I am a happy customer. After 3 attempts to address this issue all I have received thus far is a 20 minute vacuum and dusting but no attempt to removed the stains in the back seat. If you want service after the sale do not buy from Dean Team Hyundai, or make sure any service you want done to your car be done before you sign the paperwork, which is the mistake I made. Dean Team will give you good service up to the sale, after that you are on your own. I am in the process of filing a complaint with the BBB and I am also writing a letter on complaint to Deam Team and to Hyundai. They also made me wait 2 days before getting all the paperwork filled out and some of it they had me fill out incorrectly and had to be corrected at the DMV.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes