Dean Team Hyundai
Dealership Sales Review
Came to Dean Team Hyundai looking for a relatively inexpensive used car - this car is not a necessity for me as I already have a nice truck, but I wanted something with better mileage for my long work commute. There were no prices on any of the older used cars, so I had to go in to inquire about the prices of a couple I found. I am not sure what the name of the associate that I talked with, but he had a nameplate on his desk that said "The Captain" Upon inquiring about both cars he told me to pick which one I wanted more because he already had another customer to take care of. Before he would tell me the prices, he wanted to know my budget. After I told him, he began offering cars that were $3,000+ of my max price. When I told him I did not want that high, he told me about one more car but he wasn't going to look up the info if I was just going to waste his time. Before I could give him a full response, I got rudely interrupted and was told that no one would finance me at the amount I was asking despite a down payment and if I wanted the "scummy" deal I was asking for, I should go to a sleaze dealer and get a car that will break down on me next week. He also shook his list of cars in my face asking where I saw a car at the price I was asking. Mind you, I am a young lady, but that shouldn't matter - no one should treat a customer that way! I told him his treatment was ridiculous and walked out. For what it's worth, I went to [another dealership] after DTH, got a car well below the price range I asked, and I DID get financed. And they were all wonderful, upstanding individuals, not a "sleaze" dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No