Pat Peck Honda in Gulfport
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Dealership Service Review
service Rating
No Difference
Written byon 03/02/2024
The service person I had was very nice. She was very professional & very knowledgeable. She was just very pleasant to deal with. She provided service a few minutes before my appointment. The oil change took two hours which was fine. It was great to know the oil change was complementary for the first two years or 24k miles, whichever came first. When I left the dealership, my car still had the shaking when I applied my brakes which I was expecting them to fail & tell me I needed SOMETHING, but nothing. My low air tire gauge came on also & it wasn’t an issue before. I’m not sure they did everything they claimed to have done they did & only kept my car & 2 hrs to seem as they did. Get what u pay for. 🫤🤨🫤🤨🫤
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/18/2024
Dealer Response
Thank you for your feedback and for your kind words about our staff. I apologize that your service visit took longer than expected and was anything but satisfactory. After reviewing your situation, we want to make things right. I would like to speak with you about your experience and know more. Please contact me so we can make things right.
Shane Beardsly,
General Manager
sbeardsly@patpeck.com
ReportLaura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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