Sears Imported Autos

searsimports on 01/16/2013

Steven, I am sorry to hear about the troubles you are experiencing with your 2006 Porsche Cayenne that has over 100k miles. Also, from your review I understand that you are disappointed with our customer service and your experience with us. Sears Imported Autos has been around for over 40 years and customer service is our top priority. It has been over 8 weeks since you took delivery of the vehicle and you have had no issues that we were made aware of. So if I understand it you were a very happy and satisfied customer until today. I have talked with both my Pre-Owned Manager and Christian E. your sales consultant regarding the situation with your higher mileage Porsche Cayenne. It is my understanding after talking with my Pre-Owned Manager and Christian and reading your review, that you declined any sort of warranty for the vehicle at the time of purchase and that you understood that you bought it “AS IS.” So it would be my understanding that you were fully aware of the possible consequences after the purchase and decided not to incur the additional expense. We do offer these extended warranties to our customers because of the unexpected expenses higher mileage vehicles can observe and the security it can offer customers that purchase types of vehicles like yours. We would like to make you a satisfied customer. So please contact me at 952-546-5301 and let me know how you would like us to handle the complaint. As I understand it from the last sentence in your email it is not mainly about the unexpected expense, but more so on how we handled your complaint. We are always looking to improve the way we do things here at Sears and would like to know how we could have handled your complaint better. Mike Roeder General Manager, Sears Imported Autos