McCarthy Auto World

I bought a new 2008 GMC Sierra 2500HD from this dealer a couple years ago. In fact, it was my 5th new vehicle in 5 years purchased from this same dealer. My experience this time was HORRIBLE. I have had this truck in for warranty work twice (both power door locks failed, one at a time), and 2 recalls. They returned my vehicle to me completely full of water spots. They ran it through the wash, and never dried it. Not a huge deal, but irritating, since they do it every time I bring my black truck in for service. This time, I called the service guy about it, and then emailed some pictures of the truck to him. They were very apologetic. Fine. No harm no foul. I got the customer satisfaction survey in the mail, as always, asking me to rate my last visit. Here is where the fun begins. This dealer always BEGS me to rate them a maximum score on everything, as that is how GM grades them. I usually oblige, but not in this case. When it came to the question of "were you satisfied with the condition of the vehicle on pickup", I said no I was not, and went on to explain. Well, now my truck needs warranty work done again, for a "service trailer brake system" warning message on the dash. This is at 23k miles, so I am a bit irritated. I call to make an appt, and the lady pulls up my account. She immediately transfers me to the service manager, Eric. After a brief discussion about this problem, he tells me "based on the impact of your last survey on our CSI (customer satisfaction index), we do not feel we are meeting your needs, and recommend you get your vehicle serviced elsewhere". THE DEALER WILL NOT SERVICE MY VEHICLE!!!! Just because I was honest on one survey, they dump me! How is this even possible? What is the point of the survey, if I am going to lie and give them 100% when they don't deserve it? This dealer only seems to want happy campers, and will dump you when you ding them in the slightest way. Absolutely horrible. I contacted GM customer care and reported them. This dealer is a joke, and should be avoided at all cost. So much for loyalty. 5 vehicle in 5 years, and they tell ME off.