Schwieters Chevrolet of Cold Spring

From the moment I inquired about a truck from Schwieters Chevrolet of Cold Spring to the moment I got hold of the keys of my new truck, it was such an incredible experience with the dealership. I inquired from out of state about a specific truck at Schwieters Chevrolet of Cold Spring as it was not available almost anywhere in the US. I felt their attentiveness from the start and did not feel brushed off given that I inquired online from out of state. McKinley Woods handled my inquiry with utmost professionalism and care. He was able to send me actual pictures of the truck's exterior and interior and answered all my questions with ease and attention. I needed a couple of days to think about the purchase and make sure I wasn't acting on impulse, and he gave me the space I needed to think about it without being pushy but still was available for all my questions when I reached out to him. I am very appreciative of this wonderful experience from McKinley. When finally deciding to purchase the truck, McKinley was available to answer all my questions regarding registration in a different state and shipment. We went through all the papers that needed to be signed online. He and the finance manager Travis went through my financing options and were able to find me a better rate than the one I found when I shopped online. They were extraordinary! For other paperwork that needed my signature on actual paper, they sent out the documents by mail overnight with FedEx after I told them how urgent I need the truck. They also provided a prepaid return label for me to ship me them back signed and did not even charge me for the whole shipping costs/process! It took only two days for the signed documents to get back to them and the process couldn't be smoother! I was very appreciative how they went above and beyond in their service and did not just stack up random fees to inflate the price like I experienced with other dealers. I walked away from other dealers cause of miscellaneous fees and felt taken for a ride with extra fees for being purchasing from out of state. They'd rather lose a big sale by adding $1k-$1.5k in unfair fees. But not with Schwieters Chevrolet of Cold Spring. The price was fair and they did not mark up the final price with any deceitful fees. Once you see that as a customer, it signals to your how honest and truthful is Schwieters Chevrolet of Cold Spring, and how fair the buying process is there. Shipment was very smooth. I arranged for a carrier to pick up the truck and gave them McKinley's contact information. The dealership detailed the truck then McKinley sent me a walk through video of the truck and options, which was very appreciated. And the truck looked spotless! Later, he met with the carrier and took a couple of pictures of the truck being loaded into the carrier. Got the truck in a couple of days and I was a happy customer! After sale service did not disappoint either. I connected with McKinley to schedule a short call to go over some of the options on the truck. He was as attentive and professional as he was before the purchase. He even sent me a handwritten note in the mail congratulating me on my new truck. These small things, as simple as they may seem, do matter a lot to a customer. I am confident my next purchase would be from him and his team at Schwieters Chevrolet of Cold Spring, even if there were options around me in my state. Thank you for a very pleasant and refreshing car buying experience. I am grateful I found your dealership.