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Luther Burnsville Volkswagen


14550 Buck Hill Rd, Burnsville, MN 55306 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

2.3 out of 5 starssales Rating
Poor service and attitude of the salesman and manager
Written by pj80 on 03/27/2010

I am myself a owner of a 2008 Jetta and love the baby very much. I recommend it to my friend who finally found one at Burnsville VW in Burnsville, MN It took us about 2 hrs to do the paperwork and then wait for another 1.5 hrs so that they could put the splash guards on the car. This happened in spite of telling them 2 days in advance that we want to buy splash guards with the car. When we got the car it had shabby looking significant amount of rust on the wheels. Its difficult to tell the location but its inside the alloy wheel spokes but NOT quite on the brake disc. When we told them about it he chuckled at it and said its normal. We are all engineers and understand that corrosion in that part of the car is common, but believe me - it was very conspicuous on a spanking new car. This definitely turns down a customer of a new car. I expected the dealership to clean it before handing over the keys. The attitude of the salesman and the manager was as if they do not care about us anymore since they have received the money. It was a disappointing experience for me and I would not recommend Burnsville VW to anyone. I purchased my [another dealership] and I have good memories of that place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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