Luther Burnsville Volkswagen

I went there on a Saturday, looked at a Volvo S60. Really liked it. Looked at the price and it was $15995. It stated KKB at $18000. Of course that is for excellent condition. I asked about a trade on mine, this is after walking the lot to see what they are asking for same/similar SUV's. I have a 2000 Durango, 84000 on it. Pretty good shape. This sales guy says he can GET ME $3,500. Hmmm, I see a SUV out there with 15000 more miles on it and you are asking $9,000. I leave and then go a do more research. I get all my info together and send an email back to them, $14,500, $5,000 for my SUV and $1,500 cash. I get no response, then at 6:00 pm this John guys calls me and tells me they have a co-worker who wants this car, you know after it sitting on the lot for over 30 days, and he will call me on Monday. I NEVER got a call, NEVER even got a screw off from these guys. I buy a car, new or used every two years. I can promise you one thing, Luther will NEVER get my business. VERY VERY VERY unprofessional staff. I would guess the big bosses are pretty cool and get what the customer service thing is all about, shoot even if it is a no, you should call them back and tell them (or email them). Oh and as you can see Luther, I can use the internet. How's the saying go, piss off a customer in person and they will tell 10 people, piss one off using the internet and they will tell 10,000 people. Have a great day all, Frank