Morrie's Buffalo Ford

POOR COMMUNICATION AND PUT OUR FAMILY SAFETY AT RISK. Please read entire review!! This is one dealer I would never return to or suggest anyone to go to after my experience. Don't get me wrong our sales person Mariah and Aaron in finance were absolutely awesome but what happened to us with this was messy and a safety risk to our family. We start when we bought our Explorer ST in Nov 2022 after we took the vehicle home we started having issues with it right away but we were actually rear ended so not able to drop it off for 5 months, then in May I took it to the service department with a long list to get fixed including a recall, we were actually out of state while they had my vehicle for 3 plus weeks, we got a call saying everything was done and fixed on the list and they were going to bring it to my house drop it off and pick up the loaner. After we get home only 3 of the 12 things were addressed I then proceeded to contact service and Tom the service manager where I called and left several messages and emails and not once heard back. Then again the vehicle was in another accident and lost it for another 2 months but in that time I tried to contact managers and service and still nothing, no response or anything just plain avoiding me. Then in July we took the Explorer to California on a 7k mile trip we started having issues on the way out which was addressed in the same day by a dealer in Las Angeles and 5 stars for them. On the way home we started noticing some noises and shutters and vibrations along with it driving really odd in corners and lose feeling. Once we got home still no calls or contact with anyone at Morries so I brought it to Lundeen Ford in Annandale and what a damn good team recommended them all day!!! After a very long inspection I was told it needed over 15k in warranty work and they told me that nothing that was presented to morries in May was fixed except the rear subframe and differential and the driver seat heater and a radio module. They also told me that the rear end was installed incorrectly and WE WERE LUCKY we were not in a serious accident on our long drive because the bolts for the rear sub frame were coming lose and they broke a bolt off of the rear driveshaft among some other very serious issues. There was over 35 lines of repair needed to be done and still through all this I still could not reach anyone but Aaron which was a help and also I was able to speak with Elias which is the operation manager for the company and I was given the run around about me not returning the vehicle to there dealer for repairs but oh I tried for months with no response from a single person. Elias then called me back a week later and said he could not help and would have the GM of the dealer contact me HIS NAME IS MARK, he told me he would speak with Lundeen and Consumer affairs. Consumer Affairs was an amazing help and worked very hard to get this all taken care of and made right with Lundeen no matter the cost. Finally consumer affairs got ahold of Mark after Dean could not reach him Dean is the service manager at Lundeen and Mark never returned his call but answered for consumer affairs and told them there was no responsibility from them at all they did nothing wrong she said "he acted as he did not care about the situation at all and was unwilling to help in any way" well its been at Lundeen for 3.5 months and just about finished and I am paying over $600 in diagnostic costs when it should have been fixed right the first time in May at Morries while it was still under warranty but since they did not address the issues I asked anout the gold warranty expired and was no longer covered so Ford paid over 2k for repairs no longer covered with warranty I was asked to pay $150 of this total which I am blessed to have happen. This is just pieces of the story and I am so disappointed with all this, a person spends 57k on a vehicle and this Is how were treated and a families life was put at risk. I really do hope that everyone sees this and thinks twice about this place for what they have done.