Walser Buick GMC of Bloomington

Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department can’t fix anything on the first try (and in most cases – subsequent tries) and unless they are selling you a car, most salespeople won’t even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is – that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore – didn’t even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadia’s from their website was still there. She looked around and said “I’m sorry; I don’t think I can find anyone.” She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her “so you don’t have a salesman that can help me?” to which she replied “no, sorry.” I said I would come back when there was someone available; all she said was “okay.” I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste.