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Motorwerks BMW


1300 American Blvd W, Bloomington, MN 55420 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
First BMW and last from here
Written by sadbmwowner on 05/12/2015

I will never buy another car from Motorwerks BMW again. We bought a used X5, when we test drove it my husband mentioned to the sales person that it smelled of burning oil. He said while we filled out the paperwork he would have a service person look at it. We bought the car that day, even though we were not looking to buy that day,but because the sales person said the car would be going off the auction the next Monday ( we bought the car on a Saturday ). Thinking this was such a good deal we could not pass up, we got it. Driving around that weekend we still smelled oil and driving to work the next week the engine and warning light came on telling us not to drive the car or engine would fail. We called the dealer, no one ever looked at the car and because it was not yet 30 days from when we bought the car, our warranty would not be available and it would cost us $5,000 !!! Good thing my husband is in sales and is not a pushover, however we still ended up shelling out $700 !! No one showed us how to work the functions in the suv, we to this day are still trying to figure things out. We got no manual with the car and are just not pleased at all with the salesmanship and service we received. We will be going back to another dealer who treated us like we were somebody and not just looking to make a profit. Plus with all the other cars we have bought in the past ( used ) we have had new tabs sent to us, we had to pay for our own and even pulled over waiting for them to expire because we did not have a yellow sticker in the back and when the police ran the plates, we were not yet listed as the owner ( we were not pulled over for any other reason ie: speeding, etc )

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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motorwerks_bmw on 07/07/2015
Dealer Response
Hello, We would like to extend our personal regrets regarding your experience with us and assure you that we take your feedback seriously. Our General Manager, Matt Mickelson, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at MMickelson@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Motorwerks BMW
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