Mills Ford

I had made an online appointment, for "the works" and for an issue with the front suspension of my 2013 Ford Escape SEL. I also had made the note on my appointment that I need a loaner car. 1] The Technical Service guy first tells me that the technical service bulletin, does not pertain to my car. Even though the year, make and model match the bulletin and my car is having the same exact issues as outlined in the bulletin. 2] The Technical service guy tells me, that he does not think that this falls under the extended warranty I have on my car. 3] They do not have an loaner or rental car that I can use. He said I need to make another appointment earlier in the day, plan on leaving the car for the day. Then they will determine the problems, and see if this falls under the extended warranty. 4] So needless to say, I have not made another appointment. My car still has the issues outlined in the technical service bulletin. I had an oil change paid my bill and left. Overall: Not very impressed..