Szott M-59 Chrysler Jeep

To be honest, when we bought that Jeep I left this dealership quite upset, but first, the rest of the story. We had a "We Owe" for a trailer hitch on a 2015 Jeep Renegade so my wife could haul her bike on it's rack. I knew going into this that it would be several weeks before we saw it. Well, it took like 6 or 8 weeks until it finally showed up, that was OK. Here is the clincher, they could not find the part numbers we needed, I found them on the internet, when the parts finally arrived, they were OEM crash replacement parts, which meant no hardware, no diagram for cutting a non trailer hitch vehicle bumper cover. Ralph took it on anyway, when I arrived to pick it up there were 5 guys finishing it up and they did a killer job on the bumper cover, Ralph, yes, you restored my faith in that dealership, because the day we bought that vehicle I left there feeling not so happy! Ralph also did the install, for $265.00, cheap at twice the price for what his department went through! I did not like the fact that I had to "Purchase" a "Wheel and tire warranty for $599.00" The same goes for the "Lost Key" warranty $199.00 I was told that these would be removed, but the cost of the vehicle would remain the same. I refused to sign the paper that said I would agree to refinance and or resign all the paperwork at their discretion. Since I paid a $210.00 "Doc" fee, you would figure they had the paperwork correct the first time. Kudos to Ralph!