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Acura of Troy

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Acura of Troy
1828 Maplelawn Dr, Troy, MI 48084 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Great Dealer!
Written by efernando on 08/18/2008
This is actually two reviews in one. Back in 99 I bought a 3.0 CL from Dave Elledge. I had visited Suburban and got a disappointing quote. Dave gave me a better price over the phone and dropped the price even more when I came in. I gave Suburban one more chance and Dave matched their final quote so I went with Dave and Troy. Picking up the car went smoothly and I enjoyed the car for many years, and had good service experiences at Troy also. Flash forward to 2008, it's finally time to replace the CL and it looks like there are good deals on TLs. I request quotes over the internet from Ann Arbor, Suburban, and Troy. I was pleasantly surprised when I received a response back from Dave, he was still at Troy! After a few go rounds with all the dealers (including a very disappointing experience with Ann Arbor), I went with Dave and Troy again. The entire process with Dave went smoothly and professionally. I am really enjoying my new TL, and will be sure to look up Dave again when it comes time to replace it (hopefully not another 9 years).
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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johnca2 on 12/06/2010
Hi, my name is John Chapman and I work at Ann Arbor Acura as a sales consultant. I did receive a request for a price quote. I sent him a quote for an in-stock unit. About two days later I received a phone call from the customer wanting to buy the car but wasn't a color we normally stock. We would have to bring it in from out of state and we need a $1,000.00 deposit with a credit statement. When the car arrived the customer didn't return any of the four voice mail messages I left for him. Approximately 3 days later I receved an e-mail saying that he was not able to get a new car at this time. After reading the other reviews he wrote on the Troy Acura web page, it looks like he made a deal with that dealer and is mad about losing his deposit he left with us. Even though we had expenses related to bring the vehicle in, beside the interest we have to pay to keep the car on the lot. Maybe if he had told us the truth, we would have refunded his money, once we sold the car. John Chapman Ann Arbor Acura 784-786-9115
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