Serra Chevrolet

Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't think this vehicle would even sell in the next couple days, documented conversations, ALL OF THEM IN EMAIL AND PHONE!) about purchasing a vehicle, agreed on buying for FULL ask late afternoon, it was made very clear we could not get over there until the next afternoon, we were never told they wouldn't hold the vehicle, we were getting money in order and all was good to go (which they knew) (holiday wknd so we were pulling some strings to move things asap as banks were closed soon) fixing to leave to head there right now and come to find out they sold the vehicle. Now they're going back and forth on which salesperson sold the vehicle and whether it was last night or this morning, sounds like bad communication & lack of integrity/common decency. We understand vehicles are meant to be sold- but the problem here is the way we were completely LED ON and mislead about their policies. They don't care that we just busted our butts to expedite some of our hard earned money moved to different accounts, running around town to 2 different banks, taking off of work, making arrangements for our family & simply getting our hopes up about our dream vehicle all because they led us to believe that full ask was agreed upon & the vehicle would be there for us 18 hours later when we arrived. Have some respect & be honest, say no we aren't holding and it could sell- heck let us know someone came in and was looking at the vehicle LAST NIGHT AFTER OUR CONVERSATION, we could have busted our butts even more to try and make it down by 8am. Big dealership, big excuses & big failure in treatment of potential buyers. Kellie Tomlinson the sales manager was notified but too busy to give us a call when we expressed our dissatisfaction. THIS WAS SO WRONG TO DO TO FOLKS, SIMPLY WRONG! NO INTEGRITY AND RESPECT! The paper and audio trail to prove it too, slimy choices folks!!