Seelye of Paw Paw

First the good. I was in the market for a Jeep SRT8 and contacted Michael G. through their website. He was super responsive and we closed the deal shortly thereafter. Since their dealership is around 2 hours from me, we dealt exclusively over the phone and email. He had my paperwork ready upon arrival and the Jeep was sitting out front waiting for me, fully detailed and fresh oil change complete. I did a quick test drive and there was a very evident issue on the front end. Michael had the service technicians take a look and they diagnosed the problem as a bad right front tire. While I waited, they got a tire and replaced the defective one. At the time, I was feeling pretty good about the customer service. Now the bad. The next day after I got back home, I noticed a small amount of oil on my garage floor. I wasn't too alarmed right then as I thought it may have been some oil left over from the recent oil change. Within a few days, I had to purchase brakes as the front pads were down to 15%. While I had the Jeep on a lift to replace the brakes, I noticed there was a lot of oil underneath near the pan. That was alarming so I arranged to take vehicle to a local Jeep dealership. They confirmed that there was definitely a leak and eventually found that there was a bad seal. This was a fairly complex repair requiring the transmission to be dropped and I was without a vehicle for several days. Thankfully there was still a powertrain warranty or this would have been very expensive. It is very hard for me to believe that this issue went unnoticed while the technicians were changing my oil at Seelye Wright. Also during this time and prior to the oil leak repair, I was going over the vehicle in detail. That is when I made a discovery on the tire they replaced. For those that don't know, the Jeep SRT8 comes from the factory with run flat tires. However, they replaced my tire with a non-run flat. Reasoning is simple: it was less expensive. Upon noticing this, I contacted Michael to see if they would be willing to at least replace the left front with the same tire so I did not have a mix on the same axle. He said that there was nothing that he could actually do but that my information would be given to the dealership owner so he could make a decision. My original request was on September 1st and to this day I have not heard anything from the dealership. Apparently post sale, I fall into the "not my problem" category. I think this is sad customer service as I was only asking for a tire that would have cost them perhaps $200 or less. Considering the premium price paid on the vehicle, it would have been a paltry amount. The Seelye Wright tag line is Yes We Can but my experience has been more like No We Can't. The last issue that I will list concerns the engine. I had been provided a clean Carfax which definitely helps with making a decision on a used vehicle. Once I got home, I looked in the glove box so I could take a look at manual. I found a lot of old paperwork in there from previous owner. As it turns out, the short block had been replaced on the Jeep in early 2010. No mention of that on the Carfax. I know the Carfax won't catch everything but that was a shock for sure. I find later through dealership paperwork that this block replacement was noted in their service department. But, again, there was no mention of this to me at purchase. So, in summary, the customer service at Seelye Wright was great throughout the purchase process. However, upon closure of the sale, I have completely been dismissed. Michael has been apologetic to my plight but confirmed that it is out of his hands. After giving the dealership quite a decent sum of money on a Jeep that they were getting ready to send to auction, I would have expected that they would have been a little more sympathetic and willing to assist a new customer. But instead they have proven that a customer that lives 2 hours away from their dealership means nothing. They made money on the sale and that is apparently their only concern. What started off as a very nice experience has turned into a huge pain. Based on how I have been treated post sale, I could never recommend this dealer to my friends and co-workers in MI.