Zeigler Ford

From the very beginning stages of our new car purchase Harold Ziegler Ford of Lowell rose to the top. I emailed from their website at 11:30pm on a Thursday and within 15 minutes I received a response from a real person letting me know that they would reach out with the requested information as soon as the dealership opened the next day. They definitely kept their word, but managed to do so in a low pressure way. I had not provided my phone number, and preferred that they email me. They never asked for a phone number and responded to 6 or 7 emails without hesitation. I had also emailed a different dealership about the exact same type of vehicle and they would not give me any information without providing them with a phone number to reach me at. We were set up with a sales rep and a test drive at 9:30am on a Saturday. When we arrived our vehicle was out front and ready to go! My husband and I had wanted to test drive a few different vehicles, but hadn’t told them that in any of our conversations I I was nervous that it would be a problem. Chris Cisler was our sales rep and he was more than happy to make that happen. We never felt rushed, and felt like we could have driven 10 different cars if we wanted to. He encouraged us to take our time on the test drive and to enjoy it! We didn’t end of liking the vehicle that we had set up initially (no fault of the dealership) but fell in love with the second one that we tried. Chris was very knowledgeable on the Jeep that we had chosen and put all the steps into place to process our trade in, check on the recall that was listed (which had already been fixed prior to them listing it for sale) and began the financing process. Everything was very smooth and extremely simple. The finance manager Skip was quick and efficient and didn’t try to over sell. We brought the Jeep home that same day and already received a personal phone call from Chris making sure we were enjoying our new purchase, and to make sure that we didn’t have any questions or concerns. It’s definitely worth going through their dealership for you next car purchase!