LaFontaine Ford of Lansing

They are the worst dealership out there. I dealt with 2 of their dealerships. The one in Lansing and the one in birch run. The one in Lansing told me they had found me a truck with the features i want and the color I wanted and they sent someone to another dealership to go get it. I sat there for 4 hours waiting.When they got back with it it was missing most of the options I had specifically told them i wanted. I was mad so So i went to a different dealership and got my truck. I left them a Google review and a manager reached out to me apologizing. I decided to give them the benefit of the doubt and give them another chance when we were looking for a new explorer for my wife, who at the time was my fiance. Then their dealership in birch run screwed up something with the credit app because i have great payment history with ford motor credit but they denied it. Ultimately i went over to kia of Jackson and they immediately apprved me for a similar sized vehicle. We got my wife a sorento hybrid. They did advise me to do it in my name only and not in both my wife and my name because my credit was better and it would get us a better tier rate or something. Maybe ford would have approved us for an explorer if we tried it in just my name. Im thinking they probably wold have. But lafontaine never even sujusted trying that. Dealers are supposed to know that stuff. I talked to my sister who has bought vehicles from lafontaine kia and jeep dealerships including her wagoneer, and the telluride she had before that. she thought it is messed up the way they treated me and no longer wants to give business to any lafontaine dealership. Going forward. I will continue to do everything I can to let as many people as possible know about my bad experiences with lafontaine automotive groups dealerships.