Feldman Chevrolet of Highland

I have used this dealership in the past to purchase 2 brand new vehicles and the experience was great. Unfortunately, I cannot say this about my current situation purchasing a used vehicle from them. Ryan was my used car salesman. We contacted him from an advertisement that we had seen offering a push pull or drag special because we were still making payments on a car that we could not drive because the engine was bad. We explained several times to Ryan that we ABSOLUTELY HAD to stay within the same payment that we currently had for the broke down car and if they couldn't do that no problem. We would just wait until we were able to payoff the broken down car and come back at that time. During the whole process Ryan kept calling us to get us to agree to a higher payment in which we kept telling him no that we would just wait until the other car was paid off. Finally on the very last day of the month.... We got a call from Ryan telling us that he was able to work out a great deal giving us everything that we asked for. We went in and he showed us a beautiful Saturn Outlook that was still over the monthly payment budget that we wanted by $50 but we felt at the time that it was an excellent deal so we agreed and signed the papers. Note that they had us sign "AS-IS" papers in which we did because we had made it clear that we wanted a warranty. Ed, the used car sales manager went over the deal with us and explained that our lender would not allow us to include the warranty in the payment but we could purchase a zero interest warranty separately but it was getting late so he would make sure someone contacted us first thing in the morning to go over the warranty information and that we could drive the Saturn home that night. Jay offers a 3 day return option where we can return the car within 3 days so we took it home. They also never gave us copies of the contracts that we signed either. We were told that we had to wait to make sure the deal was funded before we could have our copies. I have never had contracts that I signed withheld before and when I spoke to my lender about that they told me the contracts should've never been held. Ryan finally mailed the copies of our signed contracts 2 1/2 weeks later! Anyway, the next day we waited patiently to be contacted about the warranty which we never were so I started calling them. First I got that Ed was off that day, then after a few more days I got that Ed is now in new cars not used, so I need to talk to a guy name Mark who guess what... he happened to be off on that day! I left several messages with Mark with no response. When I finally had a chance to speak with Mark he promised me that he would email me a quote for the warranty as soon as he finished up with a customer that he was currently with. Well he sent me an email alright. One that was meant to go to another customer not me. When I responded to Mark's email he still never replied back. Then nearly a week and a half later of still getting the run around to purchase a warranty the transmission goes out and the check engine light comes on . We hadn't even put 500 miles on the car yet and it is no longer drivable! Still several calls into Mark, Ed, and Ryan with no response to get me a quote for a warranty that I now absolutely need with no other choice or I have another vehicle that I can't drive that I am paying a lot more for and a lot longer on than the original broke down one. It took my boyfriend having to take a day off of work to go there and sit until Mark would give him the info on the warranty. Guess what... The warranty is an additional $150 a month!!! That is why they waited to offer the warranty and they made sure our 3 days were up so we couldn't back out! We would have never agreed to the deal if we knew we would end up $200 over our budget! And we have a lemon on top of it! Now we are trying to use our warranty that is supposed to be bumper to bumper and and includes a rental car with zero deductible. We were supposed to have our car picked up and towed to Jay on Tuesday and provided with a rental car. Well that didn't happen! Now it's Thursday we finally had a tow truck come get the car and my boyfriend rode with the tow truck guy per the service man at Jay's instructions and promises of a rental car waiting for him, he arrives there and they don't want to give him a rental car and tells him it's going to be at least 5 days before they can even look at our car! And they want us to pay for the diagnostics too at $170. Plus rental car fees! This is absolutely the most horrible experience I have EVER had purchasing a used vehicle. I DO NOT recommend this dealership to anyone! Hopefully they will get my vehicle repaired under the warranty without any additional costs. Wish me luck!