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Feldman Chevrolet of Highland


3372 W Highland Rd, Highland, MI 48357 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (5) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
The Worst Car Buying Experience Ever!
Written by stever18 on 02/17/2014
updated 06/06/2025

Went January 21st 2014 to test drive and buy a Certified 2010 Lacrosse. First the car wouldn't start,had to jump it. Drove the car and liked it all but the battery and the brakes pulsed.Harry B was the sales person. After getting things rolling to buy the car they were to replace the battery and cover and check the brakes. Then a guy named Ed R came up and said they would check out the battery and brakes but had to much money in the car to replace things. Harry and I made a deal, So I left $1000.00 down and I was to come back and finish the paper work and pick up the car January 27 only then to be told the car had been hit in the rear by a service person and had to be fixed and painted and could not pick up until the 31st. I went on the 31st to inspect the car. All looked good except the battery, Then Ed R told me the battery was load tested and was fine and thensaid "Do you want the car certified" I said the car is certified he then said" No, we did the 172 point certification check list but if I wanted it certified it would cost me $698.00" I told Harry to give me back my $1000.00 down payment i was leaving! Harry said wait a minute and returned and said Ed was wrong. After all was done and I was going to leave to battery was dead and noticed the floor mats were missing should have been in the trunk. Harry had the car jumped again and they took it to service to put in a new battery and check on the floor mats was told they were thrown out and they would be sent to me. On February 8th Harry called and had to send a guy 73 miles to have me sign the title and my floor mats would be in on Monday the 10th and sent out. On the 15th my temporary plate expired so no car until someone can deliver it on Monday 2/17/2014 and still no floor mats was told they had been sent out Friday2/14/2014. I guess i will just have to wait and see!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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