LaFontaine Kia
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Dealership Service Review
service Rating
Are you kidding???
Written byon 08/24/2021
I brought my car in for a recall inspection. Upon completion, my car was brought to me and I got in and drove home. I turned off the engine and removed the key only to discover that the key fob was stuck open and couldn’t be closed. The next day I returned to LaFontaine Kia in Dearborn to have the key fob fixed only to be told they couldn’t fix it and a new one would cost $270 plus another $135 to program it. $400 for a new key, that’s insane. All I wanted was my key to be in the same condition as when I brought it in. I don’t think I’ll be going back to LaFontaine Kia for any reason in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No