Crest Ford
Dealership Service Review
I came in for an oil change on my 2012 Focus and that was performed along with an complimentary car wash. The Service Advisor, Korey O'Malley informed me that I needed tires at that time. He offered to give me a few estimates which was very helpful. He then provided me with the estimates and informed me that there were rebates available at that time and that if I chose to purchase the tires through Ford Motor Credit that there would be an additional rebate. I decided at a later date that I wanted to purchase the tires through Ford Motor Credit and Mr. O'Malley was more than helpful with the process. At no time did I feel any pressure form him I was only encouraged with the decisions that I made. To me Mr. O'Malley resembles everything that is good in any personal customer service and I feel that he should be noticed for this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes