Crest Ford
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"that's how a SuperDuty drives"
Written byon 09/27/2024
I have a SuperDuty in warranty, multiple computer issues, Run running, front end issues, transmission issues. only a few issues have been addressed. vehicle has never been taken to their transmission dept. to be evaluated. I have heard a few times that is what a SuperDuty does.... I easily got the feeling that if they just give me excuses, my warranty will expire. i have brought my truck in for issues, and they did not even write them down on my paperwork. so they never address. another excuse... Ford has not put out a fix for that yet. so, crest did not look at reoccurring issues, nor would they document them. example: Passenger side front seatbelt does not recognize a person in the seat. never fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Serenity Gibson on 09/28/2024
Dealer Response
Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. If you’d like to discuss this matter with one of our staff members, please reach out to Sam Haynes at (586) 834-2535 or samh@crestag.com at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
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