Page Honda of Bloomfield
Dealership Sales Review
I went to Honda Bloomfield about a month ago and was looking to buy a 2009 Honda Accord EX. I had e-mailed the salesman, Jay Spezia, and gave him "out-the-door" offer. He told me via e-mail that he said it was a price that he thought he could do, but he needed me to come in so that he could run it by his manager and verify the price. Since the dealership is down the street from where I work, this was not a problem at all, so I set an appointment with him for 6:00pm on a Monday. I got to the dealership a little early. The salesman was with another customer, so since I was early I went out to the lot to take a look at the different cars because I felt I was set to buy once the price got finalized. I got back in after awhile, and he was still with the other customer, but this time it was right when my appointment was scheduled, at 6. Then he asked me to wait again, so I asked him if I could test drive the car I was likely to buy. Another 15 minutes later, I get back and ask him about the price just to make sure I'm not wasting my time. He told me the same thing he said on the e-mail "I'll have to run it by my manager, but I don't think it should be a problem". So I think to myself, "Great! I'll fill out the finance application while I'm waiting, and he should be done by then. After about 20 more minutes (around 6:40pm), he finally came and got the application from me to run it through their system. Yet again, he told me it was just be "a couple minutes" before we would sit and talk price. "A couple minutes" turned into 45 more minutes. I only got to talking with him about price at about 7:20pm - remember, my APPOINTMENT was at 6:00pm. To top it all off, he basically told me that out-the-door didn't include taxes, document, or title - this absolutely baffled me because I have no idea what else "out-the-door" would mean. His "best offer" was quite a bit higher than what I was hoping for. Honestly, I was half expecting him to tell me that out-the-door didn't include all of the tax and fees, but what really irritated me was the fact that he probably knew what I meant, but did not have the courtesy to tell me up front. I could've walked out of there with no hard feelings and saved an hour and a half of my time. This was seriously one of the most frustrating experiences of my life. I only went to two Honda dealers, and my experiences were so bad that I didn't even want an Accord anymore - it was that much less appealing. I absolutely CANNOT recommend this dealership to anyone, because they obviously value their own money over their customers' time. I ended with my other top choice - 2009 Mazda 6 - and I couldn't be happier with the sales experience and the car. An ironic side note: the weekend before I went to this Honda Bloomfield dealership, I told the Mazda salesman that I was looking at Accords and had a good quote - he warned me that Honda salesmen tell you out-the-door prices just to get you in, and that's exactly what happened to me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No