Woburn Toyota

The only reason I'm giving 2 stars instead of 1 is because I ended up with a good price on the car I bought here. Every other aspect of my purchase was a 1-star experience. I came in to test drive a truck (which I eventually bought). When I first walked into the used car showroom (after making an appointment) I stood for 10 minutes before I was approached to see if I needed assistance. Once I decided to buy the truck, the experience continued to sour. When I told the finance manager that I was financing through my personal bank, he seemed to be insulted by me and became very short with me. I thought it was very odd that I was treated so poorly. I had to ask for him to copy the title paperwork so I could then get the loan (rather than him offering or knowing how to complete the process). He seemed more intent on getting me out of his office quickly . The title paperwork they provided was missing a page. Both my bank and myself struggled to get a response from either my sales rep or the finance department for several days. Once I received the correct paperwork, I went to pick-up my vehicle a week later on a Monday evening. I gave the same finance manager the full payment for the vehicle and signed all the paperwork , but he told me that there wasn't a notary working that evening to notarize the paperwork. In my experience, I know that technically a notary isn't supposed to notarize documentation that they don't personally witness being signed but I just wanted the process to be done at this point and didn't raise the issue. The finance manager told me that he would Fed-Ex the completed paperwork and title to me the next day (Tuesday) and I would get it Wednesday or Thursday. After three days (on Friday), I called and emailed the finance manager to find out what happened. When I did not receive a response, I had to call the dealership multiple times over multiple days and each time there was a different story (i.e. the finance manager uses a separate Fed Ex account and they couldn't give me a tracking number, the finance manager is on his day off, the finance manager has been out sick a few days). After 4 days, I was able to get a hold of the finance director who then tracked down my paperwork which had never been sent. I appreciated that he figured it out and called me back, but I was extremely disappointed with the whole process and upset that I was lied to by multiple staff about both my paperwork and the finance manager's whereabouts. Most importantly, the finance manager who dropped the ball never responded to my calls/emails. Very tellingly, I never received an apology for this being such a hassle from anyone I spoke to. "Sorry" goes a long way to repairing mistakes in my opinion. I wouldn't go back here in the future to either buy a car or have service done. I've never had to do more legwork to buy a car and never dealt with a dealership that was so unenthusiastic about dealing with a customer. I didn't mention the finance manager's name or my sales reps' name in the review as I believe that although both of them did not do a good job, the responsibility for making sure that they do rests squarely on the dealership.