Woburn Toyota

Woburn Toyota is an organization fraught with disorganization, false statements and rude behavior. Visiting this dealership after driving by I spoke with a saleswoman. Test drove the vehicle I was interested in and sat down to see the options available to me to LEASE. The saleswoman was nice but knew very little about the car I was looking into. She had to frequently ask other salesmen around her for answers. We filled out the application and put down over a $1700 deposit. Day after day went by with no information regarding my application. We tried numerous times to get through to someone but I never got a call or email back regarding anything. My husband spoke with our saleswoman after a couple days of nothing. She didn't have any information for us. I emailed the finance department and no reply back from my emails. (I have the emails sent to them still with no reply) Eventually my husband spoke with a sales manager regarding our problem. After almost a week we were told that with our credit/income we were unable to qualify for a lease, that if we wanted to try with a co-signer that we could do that. So my mother offered to be a cosigner for a LEASE. After my mother filled out the application online for a lease. We were told it was approved, (8 days laters). We went into the dealer to sign the paper work, and was told by the finance department that our loan was approved for $28,997 (about) from a few banks. We asked what loan? We were only applying for a LEASE. One bank, one place, one credit run. We were told by the finance guy that it was processed as a purchase not a lease. That we weren't approved for the LEASE only to purchase. That he was told to process it as a purchase. Then he back tracks himself saying that he didn't put it through as a Lease. We NEVER EVER agreed to purchase and never told them that we would want to purchase. (If I wanted to purchase I would have went through my bank which is where I got all my other car loans from). At that point we asked to speak with a manager and the manager came in and went through everything and apologized he said it looks like someone made a mistake and it was put through as a purchase not a lease. HE SAID IT WAS THEIR MISTAKE! That someone working on this deal NOT HIM he said screwed up. Being the manager we told him that it was his responsibility to oversee everything being the manager. He just kept telling us it was not his fault. Well who's fault is it then? We never told them to run our credit through 6 different banks. Running our credit score down. We told them that we wanted a LEASE specifically because they only go through one place TOYOTA!! At this point we told them that we were contacting our lawyer and that we wanted his card he would not give us his card and said that he didn't have one. HA HA HA! A Manager of a car dealership doesn't have a card OK! He told us we could speak to Diane "the assistant general manager". She is a joke. She "TRIED" to rectify the situation telling us she could get us a loan if we still wanted to go through with it. Which who would want to deal with anything from any of them with all the lie's they told us. We told her we wanted our deposit back now. She said she couldn't do that because the office wasn't open (On Labor Day) we were told that we could come the next morning to pick up the check. We went to pick up check later in the afternoon after work and was told that our deposit was not ready and that Diane was away on a trip. We were treated very rudely by Diane. The whole place is a joke. We were approached by numerous salesman while walking out (probably since they heard us flipping out) asking us what was going on telling us to call them later in the evening that they could help us out at another dealership. They all agreed that the place was a horrible place to buy a car from. If the sale people don't even agree with the company they are working for why would anyone want to buy a car from there? I am warning you! READ THIS! This is not a joke it is complete fact! DO NOT BUY A CAR FROM HERE. LIES LIES LIES. GO ON BBB.ORG. I wish I did before hand. I have still not received my deposit and they are giving me all different excuses everyday as to why it is not ready to be picked up. I am contacting the Attorney General tomorrow.