Bertera Dodge Chrysler Jeep Ram

Bought a 2018 Jeep Renegade early July and realized it was missing a small plastic cover over the front seat roller in the rear. I proceeded to call and speak with John (salesman) to see if I could get this plastic cover. He said he would talk to parts dept. After no response I went over to Westfield ( I live in NY)and was told it was up to me to replace this lost part. He did not even get a part number or any info needed to get this ordered??? I called a dealer in Albany, NY and sent them a picture and they called me with a part number within minutes and a cost of $35.00 And it will be here in the AM.. If Customer Service had taken this route with me in Westfield instead of putting me off for wks. I would not be writing this so needless to say Customer Service stinks here !!! Is the cost of $35.00 worth the bad review for customer service and references to my family/friends in MA.???? I Will stick to another dealership and suggest you do as well