Liberty Chevrolet
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Dealership Service Review
service Rating
horrible service department
Written byon 07/17/2024
updated 07/23/2024
My 2022 2500HD LT was delivered without the heated steering wheel due to the chip shortage. I brought it in for the upfit when the chips became available. During the first appointment, the tech stripped a screw and damaged the steering column. I was not informed and was sent on my way. The truck was obviously steering differently then when I arrived. I made another appointment to have the steering column fixed. At the next appointment, the column was replaced, but the plastic housing was damaged during the repair, Had to bring it back a third time to have that fixed, at which time they broke the clock spring on the wheel. NEVER RETURNING
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Liberty Chevrolet Wakefield on 07/23/2024
Dealer Response
Thank you for sharing your experience. We understand the frustration you must have felt dealing with these issues with your vehicle. We are disappointed to hear about the inconveniences caused during the attempts to repair the steering column and the subsequent damages. We value your feedback and would like the opportunity to make things right for you. Please reach out to us directly so we can address your concerns promptly. Thank you.
Regards,
The Liberty Chevrolet Team
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