Herb Chambers Porsche

Pros: • The sales representative, Jake Hare, was very responsive to e-mails and phone calls. • The purchase went smoothly and quick. It started with a 30 minute chat about the car, then a short test drive, followed by 40 minutes negotiations. The whole purchase was done within 90 minutes (so I thought; see below). Cons: • Although I had scheduled a test drive and the dealership knew I was coming, the car was not cleaned. The interior had coffee stains etc. • Although the actual car purchase was smooth (see above), what followed afterwards was annoying. After I had already signed all the required paperwork for buying the car, I had to spend another 2 hours at the dealership. The time was filled with various meetings with various people trying to sell additional warranties, products, upgrades etc etc etc in addition to asking me to sign various additional documents and even some of the same documents that I had already signed during the purchase agreement. In between those one-on-one meetings there was typically idle times of 15-20 minutes. I rather would have spent those 2 hours celebrating my new car or calling my insurance company. In fact, due to wasting time at the dealership I had to postpone the call with insurance for a day, which ultimately resulted in a 3 day delay of picking up the car. • This was a certified pre-owned car. When I picked it up it had significant damage at one of the rims. I hadn’t picked it up when I test drove the car. On the plus side, Herb Chambers agreed to fix it for free. On the con side, if they do this out of courtesy, why not doing it before selling the car. • The car was washed when I picked it up. Just as a minor comment: I bought 2 BMWs before. When those cars were washed at BMW, they were spotless. In comparison, the Porsche wash was a bit sloppy (no washing underneath the rear wing; no cleaning within interior compartments). This is no big deal but small details sometimes count as well.