Herb Chambers Cadillac of Lynnfield
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Great Service Experience at Herb Chambers Cadillac of Lynnfield
Written by 06/10/2015
onRecently I brought in my 2013 Cadillac ATS for service due to a recall. Mike, the service manager greeted me warmly, wrote my order up quickly and had my vehicle repaired quicker than quoted. He also answered all my questions and had my vehicle washed and vacuumed. They even left 2 botles of water for the ride home. I also was having difficulties storing my phone numbers into hands free calling. My salesman, Richard Dooling spent a great deal of time explaining how the system works and even stored all my numbers for me. He took the time to check that it worked properly and answered all my many questions. It's a great feeling having Mr. Dooloing along with Mike and the service department be available to me for the next 60,000 miles. I have bought over 15 vehicles and have never had this kind of service after the purchase. I will always purchase all my future vehicles at Herb Chambers Cadillac.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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herbchambers on 06/10/2015
Dealer Response
What an outstanding review to read! Our primary concern is delivering flawless customer service and Im happy to know that Richard provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come!
Sincerely,
Jim Klimas, General Manager
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