Pride Kia of Lynn
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Dealership Service Review
service Rating
Disappointed!
Written byon 06/09/2023
My 2022 Kia broke down, and Roadside Assistance gave only this dealer as an option to bring my car. When Prime Kia received my car, they gave me ONE MOUNTH to diagnose what was wrong with it. It is unacceptable and I had to spend money to tow my vehicle to my original dealer. This is really bad service. If I need to purchase a vehicle in the future, Prime Kia is the last dealer I would choose. Bad taste in my mouth. Eddie
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Pride Kia of Lynn on 06/12/2023
Dealer Response
Eddie, I am very sorry to hear that you had a negative experience with us. We strive for exceptional customer service and understand the delay in diagnosing your vehicle was frustrating. Please be assured that we take our customers' concerns very seriously and would love the opportunity to speak with you directly about your situation. If you would like to discuss this further, please don't hesitate to reach out to me so I can help. Thank you, Marc Cortez - Service Manager - (781) 596-1010
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