Pride Kia of Lynn
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Rear door problem NOT resolved!
Written byon 05/17/2023
I took the day off from work to have my rear door problem fixed at Pride Kia, it wasn't opening from the inside or outside. I had to pay for an Lyft ride to get back to Kia dealership, paid $150.00 fee for service rendered, walk out to my car, test the rear door, and it will NOT open, it was NOT fixed! Oh, by the way, I had to drop off and pick up my grandson from his daycare on top off this problem! Now, I have to take another day off from work, be inconvenienced, pay for another Lyft ride, and have to drop off and pick up my grandson, again! I hope Pride Kia pre-orders any and all necessary parts ahead of this next date when I have my car serviced, AGAIN, to make sure that rear door problem is resolved, once and for all!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Pride Kia of Lynn on 05/18/2023
Dealer Response
Dennis, we're sorry to hear about the trouble you experienced with your rear door, and I apologize for any inconvenience it caused. This is certainly not the quality of service we pride ourselves on. I'd like to see how we can make things right moving forward. If possible, please reach out to us so that we can work together towards a resolution. Thank you, Marc Cortez - Service Manager - (781) 596-1010
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