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Pride Kia of Lynn


793 Lynnway, Lynn, MA 01905 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (2)
Service Rating
Recommend:
Yes (5) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
avoid this one (2018 rav4 VIN: JTMRFREV4JJ188368) until it get fixed
Written by LookingForaGoodCar on 08/12/2024

went in today to buy a 2018 rav4 (VIN: JTMRFREV4JJ188368 in case anyone interested) found some oil underneath oil pan (pic1), I cleaned it with wiper, and after a while, the new oil seeping out very slowly again (pic2), I ask the sales girl if I can take the car to third-party inspection to check if it's a big issue or not, the girl said it would be fine, but her manager told me it's not ok, they have their own mechanic, they can do all inspection and fix if there is a problem. Mechanic lifted the car, I pointed him that oily bolt and the pan color around that bolt looks obviously wet, not like the other dry side, he told me he will tell the manager and fix it. After a while, I went to manager, ask if I should wait for the fixing or come back later, the manager told me that the mechanic said the car is fine and doesn't need fix at all, I said that's not what he told me!!! Then another guy came over, telling me as times goes by, all cars will have seeping issue, it's very normal, doesn't need fix, so we won't fix it. I said I understand that it's normal, but I cannot accept saying this doesn't need to be fixed. He said that's ok, we are not forcing you to buy the car, right? you don't need to buy the car! I am shocked, and said I have to pass this one, thank you for your time, then walked out, feel unbelievable.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Pride Kia of Lynn on 08/13/2024
Dealer Response
We apologize for the experience you had during your visit. It's important to us that our customers feel confident in their vehicle purchases, and it sounds like we fell short here. We would appreciate another chance to address your concerns properly. Please reach out when convenient so we can discuss this further. Thank you, Marc Cortez - Service Manager - 781-596-1010
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