Commonwealth Honda

I received an good quote from the Internet sales manager at Commonwealth Honda, and was told that the car I wanted was "on the lot." I drove to the dealership, only to find out that they DIDN'T have the car on the lot... but that they could get one within a week. I thought, "OK, fine -- I'll wait." But then the salesperson tried to negotiate a much higher price than the one I was quoted, despite multiple, repeated email messages between the Internet sales manager and me. When I spoke to the Internet sales manager directly, even he tried to claim that his repeated email messages did not contain quotes, only "starting points" from which the dealership would need to raise the price in order to make a profit. At this point, I attempted to leave, but then (of course) the game started -- the sales manager pulled me aside and began offering better pricing. With some hard-nosed negotiation, I eventually received an offer that was within $100 of the original estimate (rather than the thousands of dollars higher that they tried to squeeze out of me), but then they low-balled the trade-in estimate by about $1,500 less than Edmunds or Kelly Blue Book. At this point, I had already made up my mind to leave, but decided to negotiate further so I would have a better position with other dealerships. We eventually arrived at (what I perceived to be) a very good deal, at which point I left, drove to another dealership (that HAD the car I wanted), and closed the deal at the same pricing that Commonwealth (eventually) offered. Overall, my experience at Commonwealth was very poor. The Internet sales manager is a [violative content deleted], and the salesperson I dealt with was a [violative content deleted]. Their business practices are unethical; I highly recommend shopping elsewhere...